The missing pieces of workflow automation — Shirsha Chaudhuri, Thomson Reuters Labs
This talk addresses the current limitations in achieving comprehensive workflow automation with AI agents. While generative AI, RAG, and agent frameworks have advanced significantly, enterprises are still missing key components to fully reimagine and automate complex business processes. The presentation highlights the gap between existing stable technology stacks, like mainframes, and the potential of agentic workflows, emphasizing the need for better connectors, reliability, standardization, and collaborative user experiences.
15 min