Kathryn Grayson Nanz

This talk addresses the critical gap between the excitement AI developers feel and the apprehension users often experience with AI-powered applications. It emphasizes that successful AI product adoption hinges on thoughtful user experience (UX) design, focusing on building user trust, ensuring privacy and security, and guiding users through novel interaction patterns. The core thesis is that teaching users how to effectively interact with AI capabilities is essential for them to derive value from new applications.