Intercom Fin

This talk details the process of developing and shipping Finn Voice, an AI-powered voice agent for customer support, within a 100-day timeframe. The core thesis is that voice AI represents a significant frontier in customer service, offering substantial benefits in cost savings, availability, and user experience compared to traditional phone support. The presentation emphasizes that successful deployment requires more than just advanced AI models; it necessitates a product-centric approach that considers use cases, conversation design, integration with existing workflows, and building user trust.