Your Support Team Should Ship Code – Lisa Orr, Zapier

The talk posits that the traditional Integrated Development Environment (IDE) is becoming obsolete, predicting that by 2026, most code will be generated by advanced AI systems overseen by engineers. This shift moves from current tools like code assistants, which are seen as powerful but potentially dangerous like power tools, towards more precise, automated systems akin to CNC machines. The core argument is that AI will fundamentally reshape technology organizations and the economy, enabling unprecedented productivity and new ways of building software.

This talk introduces the Workflow DevKit and AI SDK from Vercel, designed to simplify the process of building durable AI agents. The core thesis is that by adopting a workflow pattern, developers can abstract away the complexities of production deployment, error handling, and observability, allowing them to focus on agent capabilities. The DevKit enables agents to be resumable, reliable, and easily integrated with human-in-the-loop processes.

This talk explores the current impact and future potential of AI-assisted engineering, emphasizing that while AI can augment developers, its effective integration requires careful consideration of productivity metrics, organizational culture, and strategic implementation across the software development lifecycle. The core thesis is that AI's true value lies in enhancing, not replacing, engineers, and achieving positive outcomes depends on addressing variability in adoption and impact through education, clear communication, and a focus on psychological safety.

This talk addresses the challenges of using AI for complex software engineering tasks, particularly within large, existing codebases. The core thesis is that current AI models struggle with brownfield projects, often leading to rework and "slop." The presented solution focuses on advanced context engineering and intentional compaction to maximize the effectiveness of AI coding agents, enabling them to tackle difficult problems without introducing technical debt.

This talk introduces a framework designed to combat "vibe coding," an approach to AI-accelerated development that prioritizes speed and intuition over planning and maintainability, leading to brittle, unmanageable software. The framework emphasizes treating AI engineering as a continuous learning experience, with the engineer acting as the architect and the AI as the implementer. It advocates for a deliberate, iterative process that compounds understanding and productivity, ultimately enabling the creation of robust, production-ready applications.