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World's Fair 2025

Practical tactics to build reliable AI apps — Dmitry Kuchin, Multinear

Dmitry Kuchin , Multinear

Overview

This talk emphasizes a practical, user-centric approach to building reliable AI applications, moving beyond generic data science metrics. The core thesis is that AI app reliability stems from defining and testing against real-world scenarios and desired business outcomes, rather than abstract measures like factuality or groundness. This method allows for continuous improvement and confidence in the application's performance.

Who should watch

Key takeaways

Notable quotes

*The most important metric for them is the rate of moving from AI support bot like escalation to a human support.*
*You need to evaluate your apps the way your users actually use them.*
*Avoid abstract metrics because these abstract connectors don't really measure anything important.*

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Unofficial community note. Prefer the recording for nuance.