World's Fair 2025
Multi Agent AI and Network Knowledge Graphs for Change — Ola Mabadeje, Cisco
Overview
This talk introduces a system designed to reduce failures in network change management by leveraging multi-agent AI and network knowledge graphs. The core thesis is that by creating a digital twin of the production network, represented by a knowledge graph, and enabling specialized AI agents to interact with it, complex network operations can be made more robust and efficient. The system aims to provide a natural language interface for network operations teams and integrate with existing IT service management tools.
Who should watch
- Network engineers facing challenges with production failures during change management.
- AI engineers interested in multi-agent systems and knowledge graph applications.
- Product managers and builders looking to apply AI to complex operational environments.
- Those exploring how to create digital twins of real-world systems for AI interaction.
Key takeaways
- A multi-agent system combined with a network knowledge graph can significantly reduce failures in network change management.
- The system utilizes a natural language interface, allowing network operations teams and even other systems (like ITSM tools) to interact with the AI.
- A network knowledge graph acts as a digital twin of the production network, enabling agents to reason about potential impacts and execute tests.
- Data ingestion into the knowledge graph requires handling diverse data formats from various network devices and systems, transforming it into a unified schema like open config.
- The agentic layer includes specialized agents, such as a query agent fine-tuned for direct knowledge graph interaction, which improves efficiency and reduces token consumption.
- A framework for building and composing agents based on open standards is crucial for creating scalable and interoperable AI systems.
- The system demonstrated a workflow involving impact assessment, test plan generation, and test execution within the digital twin environment, with results attached back to ITSM tickets.
- Evaluation of the system focuses on extrinsic metrics tied to customer use cases, with the knowledge graph and open agent framework identified as critical building blocks.
Notable quotes
*The goal was for us to create this ingestion pipeline that can represent the network in such a way that agents can take the right actions in a meaningful way and predictive way.*
*We've been hearing a little about graph rag for for a little bit today. uh we wanted this to be a system that has ability to have vector indexing in it so that when you want to do semantic searches at some point you can do that as well.*
*We know that there's MCP there's A2A all of these protocols are becoming very popular. We also integrate all of these protocols Because the goal again is not to create something that is bespoke.*
Unofficial community note. Prefer the recording for nuance.