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World's Fair 2024

How Zapier Builds AI Products and Features with the Help of Braintrust: Ankur Goyal & Olmo Maldonado

Overview

This talk details Zapier's approach to building AI-powered products, emphasizing an iterative development process heavily reliant on robust evaluation and observability. The speakers share their journey of integrating AI features, highlighting the challenges and successes encountered when developing and refining tools like the AI Zap Builder and Zapier Copilot. Their strategy involves close collaboration between product and engineering teams, continuous testing, and leveraging platforms like Braintrust to ensure product quality and performance.

Who should watch

Key takeaways

Notable quotes

*We make adjustments through our evals and evals are the way that we make decisions.*
*The long tail of integrations is vast so how well are we doing it.*
*This is an engineering problem as well as a product problem.*

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Unofficial community note. Prefer the recording for nuance.