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Europe 2026

How Building with AI Can Double the Throughput of Your Engineering Team — Brian Scanlan, Intercom

Brian Scanlan , Intercom

Overview

This talk explores how Intercom leveraged AI, specifically focusing on integrating AI agents into their software development lifecycle, to significantly increase engineering throughput. The core thesis is that by treating AI as a platform and empowering engineers with the right tools and guidance, organizations can achieve substantial productivity gains, potentially doubling output without increasing headcount.

Who should watch

Key takeaways

Notable quotes

*Shipping fast and iteratively is the best way to build high-quality products that customers love to use.*
*If you're not adopting AI in Intercom, whether you're a designer, product manager, engineer, whatever, you are not meeting expectations.*
*Everything that you can do the agent must be able to do.*

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Unofficial community note. Prefer the recording for nuance.