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Europe 2026

Everything You Need To Know About Agent Observability — Danny Gollapalli & Zubin Koticha, Raindrop

Danny Gollapalli , Zubin Koticha , Raindrop

Overview

This talk addresses the critical need for agent observability in AI systems, highlighting how traditional testing and evaluation methods are insufficient for non-deterministic and complex agents. It proposes a shift towards a monitoring paradigm, emphasizing the importance of collecting both explicit signals (like error rates and latency) and implicit signals (like user frustration and refusals) to understand and improve agent behavior in production. The discussion also touches upon self-diagnostics as a low-effort method for agents to report their own issues.

Who should watch

Key takeaways

Notable quotes

*Agent failures are very different than traditional failures in software.*
*The traditional paradigm we've been talking about is evals, right? ... But evals, they just aren't enough with this new paradigm.*
*We think in some ways this is very this is kind of controversial, but we've been calling this like humanity's last problem.*

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Unofficial community note. Prefer the recording for nuance.