← Browse

World's Fair 2024

Cooking with fire without burning down the kitchen: Dominik Kundel

Overview

This talk discusses how a team at Twilio navigated the rapidly evolving landscape of AI, focusing on disruptive innovation without compromising customer trust. The core thesis is that companies must embrace emerging AI technologies, particularly agents, by adopting principles of customer obsession, shipping early and often, fostering a curious and problem-solving team culture, and sharing learnings both internally and externally. This approach allows for rapid prototyping and iteration while managing customer expectations regarding quality and reliability.

Who should watch

Key takeaways

Notable quotes

*Cooking with fire without burning down the kitchen*
*Agents are not ready for Enterprise prime time primarily because the quality is not there yet.*
*Ignoring disruptive innovation right now can be more dangerous than ever before.*

Watch on YouTube →

Unofficial community note. Prefer the recording for nuance.